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Email Support - Spam Investigations $27.50 Per Quarter Hour

Product ID: itsupportemail

GTP iCommerce Personal Email Email Support - Spam Investigations $27.50 Per Quarter Hour

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Photo of Email Support - Spam Investigations $27.50 Per Quarter Hour
Price:  $27.50 AUD Per Quarter Hour
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Spam Investigation

We will investigate your email settings and reported email issues to identify a cause and therefore a solution.

Select this item if you are

  • Receiving lots more spam email than usual, or
  • Your email is being blocked by your recipients as spam, or
  • Someone is trying to email you but their email is being blocked or bounced
  • Your outlook email is ending up in someones junk email or not being recieved at all

 

What We Do

 

Case 1: Receiving lots more spam than usual

  • Causes - Your email password has been brute force hacked and is being used to send email out. Solution - Reset Email Password
  • Solution Additional - Run antivirus and malware detection on your computers.
  • Causes - Spammers are using your web forms
  • Causes - Spammers  are bypassing spam filters
 

Case 2: Your email is being blocked by your recipients as spam

  • Check your IP address against IP Blacklist systems
  • If it is advise on antivirus, malware, password changes
  • Check SPF records and outgoing mail server settings being used.
 

Case 3: Someone is trying to email you but there address is being blocked

  • Login to mail server
  • Bring up a report of emails sent to you and view response codes to see what emails have been flagged as.
  • Look for the individual who has been blocked
  • Whitelist their IP address

 

General Time: 2 Units - AKA Half an hour.

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