Email Support - Spam Investigations $27.50 Per Quarter Hour

Spam Investigation

We will investigate your email settings and reported email issues to identify a cause and therefore a solution.

Select this item if you are

• Receiving lots more spam email than usual, or
• Your email is being blocked by your recipients as spam, or
• Someone is trying to email you but their email is being blocked or bounced
• Your outlook email is ending up in someones junk email or not being recieved at all

What We Do

Case 1: Receiving lots more spam than usual

• Causes - Your email password has been brute force hacked and is being used to send email out. Solution - Reset Email Password
• Solution Additional - Run antivirus and malware detection on your computers.
• Causes - Spammers are using your web forms
• Causes - Spammers  are bypassing spam filters

Case 2: Your email is being blocked by your recipients as spam

• Check your IP address against IP Blacklist systems
• If it is advise on antivirus, malware, password changes
• Check SPF records and outgoing mail server settings being used.

Case 3: Someone is trying to email you but there address is being blocked

• Login to mail server
• Bring up a report of emails sent to you and view response codes to see what emails have been flagged as.
• Look for the individual who has been blocked
• Whitelist their IP address

General Time: 2 Units - AKA Half an hour.