A real Thirst For Vending Machines

Three generations, one family business: How Moores Elite Vending is bringing a personal touch to Perth workplaces

For one Perth family, running a vending machine business is about much more than snacks and cold drinks. It's about old-fashioned service, community connections and doing what you say you're going to do.

In an age when businesses increasingly rely on automated customer service and interstate call centres, one Perth family is taking a refreshingly personal approach to an everyday workplace convenience.

Behind Moores Elite Vending are husband-and-wife team Roger and Sharon Moore, who, together with their son Harry and Sharon's 86-year-old mother Nora, have turned vending machines into a genuine family affair.

The locally owned business supplies, installs and maintains vending machines for workplaces across Perth, but it's the people behind the machines who make the story interesting.

For Roger and Sharon, both former military personnel, the business is built on values that have guided them throughout their lives: loyalty, trust, commitment and following through on promises.

Those principles now shape the way they look after their customers.

A family affair, right down to the daily restocking

While many businesses describe themselves as family-owned, the Moore family takes that description quite literally.

Roger and Sharon manage the day-to-day operations, visiting workplaces, maintaining machines and ensuring customers have access to the refreshments they want.

Their son Harry is also involved in the business as he prepares for a future career in the Australian Defence Force, following in his parents' footsteps.

And then there's Nora.

At 86, Sharon's mother remains an important part of the operation, helping prepare the daily stock loads by reading out product lists while the family packs.

Her favourite task? Making sure the OAK iced coffee is ready to go.

It's a small detail, but one that captures what makes this Perth business different.

Three generations working together, with everyone playing a part.

As the Moore family explains on its website:

"For us, every machine represents a relationship with a local workplace and the people who use it every day."

It's an approach that puts personal relationships ahead of simply installing equipment and moving on.

The vending machines that don't cost businesses a cent

While the family story is at the heart of Moores Elite Vending, its business model offers another compelling reason for Perth employers to take notice.

For eligible workplaces, having a vending machine installed costs nothing.

There are no machine purchase costs, rental fees or ongoing maintenance charges.

Instead, businesses provide a suitable space and access to a standard power point, while the Moore family takes care of the rest.

That includes delivery, installation, stocking, cleaning, maintenance and repairs. The business earns its income from products purchased through the machines, with the workplace only responsible for the electricity used.

It's a straightforward arrangement that can appeal to offices, warehouses, construction sites, gyms, apartment complexes and other busy workplaces.

For employers, it provides an additional staff amenity without the expense or responsibility of managing it themselves.

More than just chips and chocolate

Vending machines have come a long way from the days of loose change and a limited selection of soft drinks.

Moores Elite Vending offers modern machines with cashless payment options, allowing customers to purchase refreshments using a card or mobile phone.

Depending on the workplace, products can include bottled water, iced coffee, soft drinks, energy drinks, popular snacks and healthier alternatives.

The company also offers different machine configurations, including combination snack-and-drink units and smart vending fridges for suitable locations.

Importantly, the product selection isn't necessarily the same from one workplace to another.

Roger and Sharon take the time to understand who uses each machine, what they prefer and which products are most popular.

If a workplace wants more sugar-free drinks, protein snacks or a particular favourite, the family can adjust the range according to demand and availability.

It's the sort of flexibility that comes from dealing directly with the people who own and operate the business.

Keeping Perth workers refreshed and on site

For many Perth workplaces, particularly those operating long hours or located away from shops and cafés, finding time to grab a drink or something to eat isn't always convenient.

A vending machine in a staff room or communal area can make a practical difference.

Employees can grab a cold drink during a short break, pick up a snack between tasks or access refreshments outside normal café trading hours.

On construction sites, in warehouses and in workplaces operating shifts, that convenience can be especially valuable.

And because Moores Elite Vending manages the machines, employers aren't left worrying about ordering stock, handling breakdowns or arranging repairs.

For Roger and Sharon, providing reliable service means regularly visiting their customers, keeping machines well presented and making sure they're stocked with products people actually want.

Old-fashioned values in a modern business

Despite the technology involved in modern vending machines, the Moore family's philosophy remains grounded in something much simpler: good customer service.

When a customer contacts Moores Elite Vending, they're dealing with a local family rather than a distant corporate office.

It's Roger and Sharon who answer enquiries, visit sites and take responsibility for the service.

That accountability is something they take seriously.

Their military backgrounds have influenced how they approach commitments, reliability and attention to detail, while their family involvement gives the business a distinctly personal character.

In a competitive market, those qualities can be just as important as the machines themselves.

After all, a vending machine is only convenient if it's working, stocked and providing customers with what they want.

Supporting local, one workplace at a time

As Perth continues to grow, so does the demand for practical amenities in offices, industrial workplaces, commercial buildings and shared facilities.

For the Moore family, that creates an opportunity to build a business while staying connected to their local community.

Their focus isn't simply on supplying more machines. It's on establishing lasting relationships with workplaces throughout the metropolitan area.

And whether it's Roger attending to a machine, Sharon organising the next delivery, Harry lending a hand or Nora keeping track of the iced coffee, the family remains personally invested in the service they provide.

It's a reminder that even in an increasingly automated world, there's still a place for businesses built around people.

For Perth employers looking to offer staff and visitors convenient access to snacks and drinks, Moores Elite Vending brings together modern equipment, a fully managed service and the personal commitment of a local family.

And somewhere behind the scenes, Nora is probably making sure there's enough OAK iced coffee for tomorrow's deliveries.

Find out more about Moores Elite Vending

Perth businesses interested in installing a vending machine can contact Roger and Sharon to discuss their workplace requirements and arrange a site suitability assessment.

Website: mooreselitevending.com.au

Phone: 0406 979 757

Email: info@mooreselitevending.com.au