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Tips and Troubleshooting

Here you'll find answers to some common technical problems we (or clients) have come across and information on how to fix them. As well as handy hints and tips.

If you still can't find the right answers to your queries, email support.

Tips

• Pop-up blocker is not letting you log in.

Tips

If you're clicking on the "Client Login" link and nothing is happening, you might have a pop-up blocker stopping the login window from opening.

As GTP uses a pop-up window for clients to log in and use the Management Suite, people with pop-up blockers are going to be having a fun time trying to access the Suite and make changes to their website.

Don't worry, you don't need to turn off your pop-up blocker - just make 'gtp.com.au' an exception so that the pop-up window with be allowed to open.

Allow the login window in Firefox
With Firefox open, go to Tools > Options > Content > whilst still blocking pop-ups with a tick in that box, click 'Exceptions' and make sure gtp.com.au is listed as an exception.

Allow the login window in Internet Explorer
With IE open, go to Tools > Pop-up Blocker > Pop-up Blocker Settings and add gtp.com.au) to 'allow'.

For other pop-up blockers
Look through the options for your pop-up blocking program to see if there is a section where you can add exceptions. If not, try browsing through the help pages of the software's web site.