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How to set up your Outlook Express to download your email

Please follow these steps to set up your email to download from Outlook Express. We have also prepared a tutorial video which shows you exactly how to do it.

Setting Up Email in Outlook Express - Tutorial with Audio

Mail Server Settings in Outlook Express

1. Open Outlook Express
2. Click on the "Tools" menu, then on "Accounts"
3. Click on "Add" then "Mail"
4. For "Display name" type in your real name - e.g. "Joe Bloggs" - then click "NEXT"
5. Type in your full email Address - e.g."joe@bloggs.com.au" - and click "NEXT"
6. Select "POP3" as your incoming mail server
7. On this tab are spaces for the Incoming and Outgoing Mail server addresses. In the Incoming (POP3) Server field enter mail.gtp.com.au
8. In the Outbound (SMTP) Server field enter the outgoing mail server of your Internet Service Provider then click "NEXT" (if you're not sure of your ISP's outgoing mail server then call them or visit their website)
9. Enter your FULL email address in the "Username" space, and your email password in the "Password" space, then click "NEXT"
10. Click "FINISH"
11. Click CLOSE

Watch the Tutorial Video

To set up your email account in Outlook Express please watch the tutorial video by clicking on the link below.

Setting Up Email in Outlook Express - Tutorial with Audio

Click to watch how to set up email in Outlook Express - Silent

TROUBLESHOOTING

Can't Receive Email?

Follow these steps to try and fix the problem...

1. Check that you are connected to the internet by going to a website such as Google. If you can't see the site, then you are not connected, and you'll need to contact your Internet Service Provider for assistance (not GTP).
2. Try sending yourself an email, or get someone else in the office to send you one.
3. Go to your account settings and check that your username is your full email address - not just the  part before the '@' symbol.
4. Make sure the incoming mail server is set to mail.gtp.com.au.
5. Make sure you are typing in the correct password.
6. Make sure caps lock is not turned on when typing your password.

If you still can't receive email, please contact GTP for assistance on 1300 856 533 or email us at support@gtp.com.au

Can't Send Email?

Problems with sending email are caused by your outgoing mail server which is operated by your Internet Service Provider (not GTP). Call your ISP and get the settings from them. Usually the outgoing server name will be along the lines of mail.bigpond.com or mail.iprimus.com.au.

Bigpond Customers

If you are a Telstra Bigpond customer, occasionally you might find you can receive but not send emails. To set up Microsoft Outlook Express to pick up email from your POP3 account at GTP Hosted web sites please read on.

Telstra Bigpond has restrictions on the way your email can be handled, as part of their anti-spamming measures. The idea is to prevent people passing email through their connections to non-Telstra mail servers. If they can stop you passing mail through "foreign" servers, they can restrict any outgoing spam.

What this means for you as a GTP hosting customer is that if you connect to the Internet using Telstra Bigpond, AND you have this restriction on the server you are connected to (not all Telstra customers experience this problem), you need to make some changes to how you set up Microsoft Outlook.

How do you know if this affects you?

Users who are affected by this have the following common characteristics:

1. They have Telstra Bigpond as their Internet Service Provider (i.e. how they connect to the Internet)
2. Outgoing mail doesn't go anywhere - it just sits in the "Outgoing Mail" folder of Outlook
3. Often there is no error message from Outlook - the outgoing mail just sits there.

Setting up Outlook Express for this situation:

Set up your Outlook Express as per usual but also do the following while editing your email account settings

1. Select "My Outgoing Server Requires Authentication".
2. Enter your Bigpond username and password into the log on box.
3. Click "Remember Password".
4. Close settings and try to send an email.

If you still encounter problems, please contact GTP for assistance on 1300 856 533 or email us at support@gtp.com.au