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How to set up your Outlook Express to download your email

These instructions are specific for GTP-iCommerce clients. 

Please follow these steps to set up your email to download from Outlook Express. We have also prepared a tutorial video which shows you exactly how to do it.

Note that we have two different servers that handle email and the setup settings for each is slightly different. The difference being in the incoming mail server and outgoing mail server.

Mail Server Settings in Outlook Express where Email is hosted on Han Server

1. Open Outlook Express
2. Click on the "Tools" menu, then on "Accounts"
3. Click on "Add" then "Mail"
4. For "Display name" type in your real name - e.g. "Joe Bloggs" - then click "NEXT"
5. Type in your full email Address - e.g."joe@bloggs.com.au" - and click "NEXT"
6. Select "POP3" as your incoming mail server
7. On this tab are spaces for the Incoming and Outgoing Mail server addresses. In the Incoming (POP3) Server field enter mail.gtp.com.au
8. In the Outbound (SMTP) Server field enter the outgoing mail server of your Internet Service Provider then click "NEXT" (if you're not sure of your ISP's outgoing mail server then call them or visit their website)
   Enter your FULL email address in the "Username" space, and your email password in the "Password" space, then click "NEXT"
9. Click "FINISH"
10. Click CLOSE
11. Watch the video - Setting Up Email in Outlook Express - Tutorial with Audio
    

Note the outgoing mail server can be set to mail.gtp.com.au BUT you will need to also put in the following settings.

1. Tick Out Going Mail Server - My Server Requires Authentication
2. Click Settings
3. Radio button should be 'Use same settings as my incoming mail server'
4. Click OK to close this window
5. Click the 'Advanced' tab
6. Set 'Outgoing mail (SMTP)': to number 587
7. Set 'Incoming mail (POP3)': to number 110
8. Click Apply
9. Click OK
10. Click Close

Watch the Tutorial Video

To set up your email account in Outlook Express please watch the tutorial video by clicking on the link below.

Setting Up Email in Outlook Express - Tutorial with Audio

Click to watch how to set up email in Outlook Express - Silent

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Mail Server Settings in Outlook Express for GTP clients hosted on our Plesk Server.

mail.yourdomain.com.au needs to changed to be your domain in the example below

Where your email is hosted on our Plesk server (Darth). Usually for sites setup up in 2010 and beyond.

1. Open Outlook Express
2. Click on Tools
3. Click on Accounts
4. Click on the Mail Tab
5. You can edit an existing account by clicking on the account listed and then clicking properties
6. you can add a new account by clicking on add.

Critical Settings

1. My incoming email is a POP3 server
2. incoming mail server: mail.yourdomain.com.au
3. ougoing mail server: mail.yourdomain.com.au
4. N.B. An example of the above might be mail.fishingrods.com.au if your domain name was fishingrods.com.au
5. Account Name is: Your full email address e.g. info@yourdomain.com.au
6. Password: (enter your password as set)
7. Tick Remember password
8. Do Not Tick 'Log on using Secure Password Authentication'
9. Tick Out Going Mail Server - My Server Requires AUthentication
10. Click Settings
11. Radio button should be 'Use same settings as my incoming mail server'
12. Click OK to close this window
13. Click the 'Advanced' tab
14. Set 'Outgoing mail (SMTP)': to number 587
15. Set 'Incoming mail (POP3)': to number 110
16. Click Apply
17. Click OK
18. Click Close

TROUBLESHOOTING

Know your email password and know your email address.  It is often worthwhile deleting the email account settings, rebooting your computer and starting again.  This is especially true of the annoying 'enter network password' continiously popping up.  It is also worthwhile checking all your settings match those stated above.

Can't Receive Email?

Follow these steps to try and fix the problem...

1. Check that you are connected to the internet by going to a website such as Google. If you can't see the site, then you are not connected, and you'll need to contact your Internet Service Provider for assistance (not GTP).
2. Try sending yourself an email, or get someone else in the office to send you one.
3. Go to your account settings and check that your username is your full email address - not just the  part before the '@' symbol.
4. Make sure the incoming mail server is set to mail.gtp.com.au.if you are hosted on our Han system or mail.yourdomain.com.au if you are on our plesk system. (Remember yourdomain should be changed to your actual domain. If your domain name is www.smellycheese.com.au then your incoming mail server would be mail.smellycheese.com.au)
   
5. Make sure you are typing in the correct password.
6. Make sure caps lock is not turned on when typing your password.

If you still can't receive email, please contact GTP for assistance on 1300 856 533 or email us at support@gtp.com.au

Can't Send Email?

Problems with sending email are caused by your outgoing mail server which is operated by your Internet Service Provider (not GTP). Call your ISP and get the settings from them. Usually the outgoing server name will be along the lines of mail.bigpond.com or mail.iprimus.com.au.

Bigpond Customers

If you are a Telstra Bigpond customer, occasionally you might find you can receive but not send emails. To set up Microsoft Outlook Express to pick up email from your POP3 account at GTP Hosted web sites please read on.

Telstra Bigpond has restrictions on the way your email can be handled, as part of their anti-spamming measures. The idea is to prevent people passing email through their connections to non-Telstra mail servers. If they can stop you passing mail through "foreign" servers, they can restrict any outgoing spam.

What this means for you as a GTP hosting customer is that if you connect to the Internet using Telstra Bigpond, AND you have this restriction on the server you are connected to (not all Telstra customers experience this problem), you need to make some changes to how you set up Microsoft Outlook.

How do you know if this affects you?

Users who are affected by this have the following common characteristics:

1. They have Telstra Bigpond as their Internet Service Provider (i.e. how they connect to the Internet)
2. Outgoing mail doesn't go anywhere - it just sits in the "Outgoing Mail" folder of Outlook
3. Often there is no error message from Outlook - the outgoing mail just sits there.

Setting up Outlook Express for this situation:

Set up your Outlook Express as per usual but also do the following while editing your email account settings

1. Select "My Outgoing Server Requires Authentication".
2. Enter your Bigpond username and password into the log on box.
3. Click "Remember Password".
4. Close settings and try to send an email.

If you still encounter problems, please contact GTP for assistance on 1300 856 533 or email us at support@gtp.com.au

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