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How to set up Microsoft Outlook 2007 to download your email.

Microsoft Outlook 2007 is different to Outlook 2003 setup. Both are more advanced compared to Outlook Express. 

GTP has two email systems.  One system we refer to as email on the HAN server and the other email system is on the plesk server.

Plesk server email has the incoming and outgoing mail server being mail.yourdomain.com.au, where as HAN email accounts have the incoming outgoing email set to mail.gtp.com.au.

All other settings are identical.

To Create an Outlook 2007 Email account for GTP Web Site Email:

1. Go to Tools and Account Settings – below the E-mail tab click new.
2. Choose E-mail Service: Click on the “Microsoft Exchange, POP3, IMAP, or HTTP” radio button
3. Click the “manually configure server settings or additional server types” check box this will automatically enter in all of the required fields – click next.
4. Click on the Internet E-mail bubble – click next.

5. Enter the following information:

1. Your Name: <Display Name you want to use, i.e., Bob Dylan>
2. Email address: <Full email address, i.e., bobdylan@mydomain.com.au> e.g. bobdylan@smellycheese.com.au
3. Incoming Server:  mail.gtp.com.au (for GTP iCommerce Clients on HAN)
   or mail.mydomain.com.au e.g mail.smellycheese.com.au (for GTP clients on Plesk)
   (You need to know which one you are)
   
4. Outgoing Mail server: you can use mail.gtp.com.au  (for GTP iCommerce Clients on HAN)
   or mail.mydomain.com.au (e.g. mail.smellycheese.com.au) (for GTP clients on Plesk)
5. User name: <Full email address, i.e., bobdylan@mydomain.com.au> e.g. bobdylan@smellycheese.com.au
6. Password: <Your email account password>

6. If using GTP as your outgoing mail server settings or mail.yourdomain.com.au the server requires SMTP Authentication, follow these steps. If you are not sure if your mailserver requires SMTP Authentication, please contact your hosting company or ISP. 
   

7. Click More Settings
8. Click on Outgoing Server Tab
9. Outgoing Server Tab: Tick my outgoing server (smtp) requires authentication.
10. Click on 'use same settings as my incoming mail server'
11. Click Advanced Tab
12. Leave 'Incoming server (POP3)' as 110
13. Change Outgoing server (SMTP) number to 587
14. Click Ok to close
15. Click on Next
16. Click on Finish.

TROUBLESHOOTING

Can't Receive Email?

Follow these steps to try and fix the problem...

1. Check that you are connected to the internet by going to a website such as Google. If you can't see the site, then you are not connected, and you'll need to contact your Internet Service Provider for assistance (not GTP).
2. Try sending yourself an email, or get someone else in the office to send you one.
3. Go to your account settings and check that your username is your full email address - not just the  part before the '@' symbol.
4. Make sure the incoming mail server is set to mail.gtp.com.au.
5. Make sure you are typing in the correct password.
6. Make sure caps lock is not turned on when typing your password.

If you still can't receive email, please contact GTP for assistance on 1300 856 533 or email us at support@gtp.com.au

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