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How to set up Microsoft Outlook 2007 to download your email.

Microsoft Outlook 2007 is different to Outlook 2003 setup. Both are more advanced compared to Outlook Express. 

To Create an Outlook 2007 Email account for GTP Web Site Email:

1. Go to Tools and Account Settings – below the E-mail tab click new.
2. Choose E-mail Service: Click on the “Microsoft Exchange, POP3, IMAP, or HTTP” radio button
3. Click the “manually configure server settings or additional server types” check box this will automatically enter in all of the required fields – click next.
4. Click on the Internet E-mail bubble – click next.

5. Enter the following information:

1. Your Name: <Display Name you want to use, i.e., Bob Dylan>
2. Email address: <Full email address, i.e., bobdylan@mydomain.com.au>
3. Incoming Server:  mail.gtp.com.au (for GTP iCOmmerce Clients) 
4. Outgoing Mail server:<Contact your ISP or Hosting Company for this setting, i.e., mail.bigpond.com> 
5. User name: <Full email address, i.e., bobdylan@mydomain.com.au>
6. Password: <Your email account password>

6. If your mail server requires SMTP Authentication, follow these steps. If you are not sure if your mailserver requires SMTP Authentication, please contact your hosting company or ISP. 
   

1. Click on More Settings
2. Navigate to “Outgoing Server” Tab
3. Check “My Outgoing Server requires SMTP Authentication”
4. Click OK
7. Click on Next
8. Click on Finish.

TROUBLESHOOTING

Can't Receive Email?

Follow these steps to try and fix the problem...

1. Check that you are connected to the internet by going to a website such as Google. If you can't see the site, then you are not connected, and you'll need to contact your Internet Service Provider for assistance (not GTP).
2. Try sending yourself an email, or get someone else in the office to send you one.
3. Go to your account settings and check that your username is your full email address - not just the  part before the '@' symbol.
4. Make sure the incoming mail server is set to mail.gtp.com.au.
5. Make sure you are typing in the correct password.
6. Make sure caps lock is not turned on when typing your password.

If you still can't receive email, please contact GTP for assistance on 1300 856 533 or email us at support@gtp.com.au