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How to set up Microsoft Outlook 2003 to download your email.

Microsoft Outlook 2003 and 2007 is the more advanced email program when compared to Outlook Express.  You will know that you are using Microsoft Outlook because it also contains a calendar and task management facility.

Watch the Tutorial Video Below on Setting Up Email in Outlook 2003

To set up your email account in Microsoft Outlook please watch the tutorial video by clicking on the link below.

Click to watch how to set up email in Outlook

Text Instructions - Step By Step

1. Click on Tools and then Email Accounts
2. Select 'Add a New Email Account' or if editing a pre existing account, select 'view or change existing email accounts'
3. Select the email account and click change OR follow the prompts to add a new email account.
4. Use the settings as indicated below
5. Username is full email address
6. password as set
7. Incoming Mail Server is mail.gtp.com.au (on HAN hosted email) OR   mail.yourdomain.com.au (on Plesk Hosted Email)
   
8. Outgoing mail server is also  mail.gtp.com.au (on HAN hosted email) OR   mail.yourdomain.com.au (on Plesk Hosted Email)
9. NOTE - Plesk Hosted Email Customers: mail.yourdomain.com.au needs to be changed to YOUR domain. e.g. mail.smellycheese.com.au if your domain name is www.smellycheese.com.au
   
10. Remember password should be ticked.
11. Click More Settings
12. Click on Outgoing Server Tab
13. Outgoing Server Tab: Tick my outgoing server (smtp) requires authentication.
14. Click on 'use same settings as my incoming mail server'
15. Click Advanced Tab
16. Leave 'Incoming server (POP3)' as 110
17. Change Outgoing server (SMTP) number to 587
18. Click Ok to close
19. Click Test Account Settings and If all successful click Next and then Finish

• Please replace 'yourdomain' with your actual domain name. e.g. if your domain name was fusioncreatures.com.au then it would be mail.fusioncreatures.com.au

TROUBLESHOOTING

Can't Receive Email?

Follow these steps to try and fix the problem...

1. Check that you are connected to the internet by going to a website such as Google. If you can't see the site, then you are not connected, and you'll need to contact your Internet Service Provider for assistance (not GTP).
2. Try sending yourself an email, or get someone else in the office to send you one.
3. Go to your account settings and check that your username is your full email address - not just the  part before the '@' symbol.
4. Make sure the incoming mail server is set to mail.gtp.com.au on Han hosted email accounts or mail.yourdomain.com.au on Plesk hosted email accounts.(you need to know which one you are)
5. Make sure you are typing in the correct password.
6. Make sure caps lock is not turned on when typing your password.

If you still can't receive email, please contact GTP for assistance on 1300 856 533 or email us at support@gtp.com.au

Can't Send Email?

Problems with sending email are caused by your outgoing mail server settings not being correct or not having an internet connection.

Bigpond Customers

If you are a Telstra Bigpond customer, occasionally you might find you can receive but not send emails. To set up Microsoft Outlook (the one that comes with Microsoft Office) to pick up email from your POP3 account at GTP Hosted web sites please read on.

Telstra Bigpond has restrictions on the way your email can be handled, as part of their anti-spamming measures. The idea is to prevent people passing email through their connections to non-Telstra mail servers. If they can stop you passing mail through "foreign" servers, they can restrict any outgoing spam.

What this means for you as a GTP hosting customer is that if you connect to the Internet using Telstra Bigpond, AND you have this restriction on the server you are connected to (not all Telstra customers experience this problem). you need to make some changes to how you set up Microsoft Outlook.

How do you know if this affects you?

Users who are affected by this have the following common characteristics:

1. They have Telstra Bigpond as their Internet Service Provider (i.e. how they connect to the Internet)
2. Outgoing mail doesn't go anywhere - it just sits in the "Outgoing Mail" folder of Outlook
3. Often there is no error message from Outlook - the outgoing mail just sits there.

Setting up Outlook for this situation:

Set up your Outlook or Outlook Express as per usual, but also do the following while editing your email account settings:

1. Select "My Outgoing Server Requires Authentication".
2. Enter your Bigpond username and password into the log on box.
3. Click "Remember Password".
4. Close settings and try to send an email.

If you still encounter problems, please contact GTP for assistance on 1300 856 533 or email us at support@gtp.com.au