Leading Perth Web Design + SEO | Perth Graphic Designers | eCommerce Website Designs + SEO Perth Australia

Uploading and Inserting Images on Your Web Site.

Product Images (iCommerce area)Please watch the tutorial  "managing your product images". 

For the iNews Section - See this Tutorial on Images - How to insert images into your web pages

Trouble Shooting - Broken Images : My Product Images Will Not Upload

Sometimes you may find that you cannot get a product image or any of your product images to upload.  The below information should help provide some solutions for you

1. Can you upload any images for any products?
No - It could be a GTP permissions issue - contact GTP to resolve
Yes - read on

2. Yes I can upload some images but not for some products - The problem is sporadic

Try - re-saving the problematic image as a jpg with a slightly different name and then uploading.  Some JPGs are corrupt or saved in a way that the online system cannot recognise these jpgs..  By re-saving you are testing whether it is a problem with the image or with the GTP system.

3. Does re-saving the image and uploading solve the problem

YES : )
NO : Contact GTP - send the image(s) as examples and say which products you have tried

Other Things to Try
1. Click the "Delete Main Product Image" link before uploading a new image if there is one, or a broken image already showing.

CACHING - I Upload a New Image But I Only See The Old One

If you are replacing an image with a new one and when you upload the new one you still see the old one then you are most likely a victim of caching.

Caching shows you the old picture, even though the new one is now uploaded and most other people will be seeing it.  If an item is caching, it means that you have been successful in loading your new image, but that you can not see it yet.

To resolve you can

1. Look on someone else's computer to see if you can see new image
2. Delete previous main product image before uploading your new one
3. Use the change ID link on the product editing page and change the id code by 1 character and see if you see the new image when you go back to the editing page.  If you can, then you can be confident that you are experiencing caching.  Don't forget to change your product code back.
4. If you know it is caching, then wait a couple of days but be confident that the images are being updated.

MISSING IMAGES - My Product Images for Some or all Products Have Disappeared on The Web Site.

If you import and export your database and edit in excel then you can experience  this problem IF you have product codes with zeros at the start.  e.g.  001243.   The reason for this is that excel with STRIP the zeros as a favour for you when you open up the file in excel and change the code to 1234.  (Grrrr).  When you then re import your product listing into GTP iCommerce, the codes have changed and the images we have on file and your product images don't match up.

The Solutions:
1.  Try not to have any product codes which are all numbers and zeros at the start.  e.g 0234 is bad - 0234A is fine
2.  If you are going to load into excel to edit then see if you can set the product column to text values as you import it in.
3.  You can also bring the CSV file into excel by using the Data>>Import External Data and set the ID column to text as you import.

If you have already exported and imported and lots of your images are showing as broken images, then you can go in and
1. Use the Change ID code for any products with broken images and change the code back to have zeros at the start.  The image should then appear again
2. Edit your product data file manually and put in the zeros at the start in excel after setting the column to text values.

If this is not the problem then call GTP to investigate.  There is a small chance it is a file permissions issue with permissions having changed or you or someone in your organisation may have actually deleted all the images.  We've never had that happened but if it did we can go back into our archives and grab your images again for you. But always burn a regular CD backup of your images and web site.

iNews Image Issues : The Images I Put Into The Page are Too Big

If the images you are uploading into inews are going in too big then you need to resize these images before you upload them. 

In general the image sized for images that sit on a page range from very small images - 100 pixels wide to very large images of around 700 pixels wide.

For the standard image sitting to the right or the left of some text then an image which has a width of somewhere between 200 and 350 pixels is usually suitable.  You may need to create a size and upload and check how it looks on your web site and then make a bigger or smaller size and re-upload.  The process is one of trial and error but once you have it right, use the same sizes generally for your other pictures.


See www.gtp-icommerce.com/videos/image/largeimages.htm  to find out how to tell if your images are too big.

Resizing Images / Cropping Images

A tutorial on How to resize your images should be watched - you might need to download a simple easy to use version of paint shop pro 4.0 here trial if you dont have a recent program.  It possibly won't install in Vista but should work fine in all other windows environments. 

In Vista you can download the latest version of paint shop pro trial version and try free for 30 days and pay $99.00 US for it to register after 30 days of use (great value)(Google it).  This is a very good yet inexpensive program.  This program has some good tools for deep etching photos which basically means removing the background so the picture looks cut out and sits on a clean white background.

If you can't find the help you're looking for, please Contact Us via our support email