Web Design Perth Australia - GTP - Email Marketing | Web Shopping Carts Australia | Perth based Web Designers | Ecommerce

Call GTP for a quote on your next project 1300 856 533Call GTP for a quote on your next project 1300 856 533
Call GTP for a quote on your next project 1300 856 533 Call GTP for a quote on your next project 1300 856 533 Call GTP for a quote on your next project 1300 856 533

Frequently asked questions

This page is a space where we can add in some of your frequently asked questions over time and build an additonal support resource for you to use. Don't forget to use the tutorials.

If you still can't find the right answers to your queries, email support.

Your Account and Web Site

iCommerce

Orders and Payments

iNews

GTP Contact

Misc.



Your Account and Web Site

Back to TopWhat is the GTP Management Suite?

The GTP Management Suite (or Admin Console) is where the magic happens.  you can access it from any computer that is connected to the internet (which makes it perfect for making site changes on the run!)
After logging in, you'll find any tool you need to edit your web site available. You can manage your web pages in iNews, products and orders in iCommerce, contacts and emails in GTP Contact - as well as much much more.

To login to the Management Suite, simply click "Client Login" at the top of our web site.


Back to TopHow do I log into the GTP Management Suite?

To login to the Management Suite, simply click "Client Login" at the top of our web site.

GTP Internet Commerce

Then enter your login details and click "Login".

GTP Internet Commerce

Related Tutorials:

iCommerce

Back to TopWhat is 'iCommerce'?

iCommerce refers to the product side of your website (if your site is an iCommerce web site.) With iCommerce you can manage products, product images, category /subcategory images - and much more.


Back to TopHow do I add a new product to my site?

To add a new product to your site, go to - Products > Add A Product.

GTP Internet Commerce

Make sure you fill in all the relevant information.
Things to note -
 - you can select a cat/subcat from the list or create a new one by typing it in the box
 - make sure you select the right GST option for your product
 - check the 'show product' checkbox for it to be displayed on your site (or, deselect it to hide it)
 - don't forget to click "Update Product" to save the product!

GTP Internet Commerce

Related Tutorials:


Orders and Payments

Back to TopWhat happens when someone places an order on my website?

The order is recorded in the Management Suite and filed in "New Orders" for you to deal with.
New orders can be found at Orders > View New.

GTP Internet Commerce

You'll need to process and then file each order away into the correct place (Archived, Failed, Pending Shipment, Trashed etc). if you don't do anything with your New Orders then you will get a reminder email daily until you act.



Related Tutorials:

Back to TopHow do I process orders?

As above, you'll need to navigate to New Orders, click on the order you want to process and then process it.  If you have your own EFTPOS terminal, you can manually process your orders.



Related Tutorials:


iNews

Back to TopWhat is 'iNews'?

iNews is where you do all your work with the pages of your web site. You can add new pages, delete or hide pages, edit existing pages and more.
There are facilities for uploading and adding your own pictures as well as an optional Photo Gallery that can be linked in for you.


Back to TopHow do I add a page to my web site?

First, log in to the Management Suite.

To add a page to your web site, go to - iNews > Add A New Page.

GTP Internet Commerce

Make sure you give the page a Category and Subcategory, as well as set it to 'Active' (if you want the page to appear on your site.)

GTP Internet Commerce

There is a handy Rich Text Editor you can use that has all the tools you need to edit a page, as well as a HTML editor and preview window.
As always, don't forget to click "Update Story" to save your page.

GTP Internet Commerce

Related Tutorials:

Back to TopHow do I edit the pages on my web site?

First, log in to the Management Suite.

To edit a page on your web site, go to - iNews > List & Edit Pages.

GTP Internet Commerce

You should be looking at a list of all the pages on your web site (sorted into categories and subcategories.) Navigate to the page you want to edit and click on the title of the page.

GTP Internet Commerce

Clicking on the name of a page will open the story editor.
Make the changes you need, then click "Update Story" to save.

GTP Internet Commerce

Related Tutorials:

GTP Contact

Back to TopWhat is 'GTP Contact'?

GTP Contact is a contact database, email database and email sending facility in one!  All your web site contacts are stored neatly in GTP Contact and you can easily create newsletters and auto-responders to send out to them.


Back to TopHow do I manually add a contact?

To manually add a contact go to - GTP Contact > Contacts > Add A Contact

GTP Internet Commerce

Fill in the details and click 'Update' to save.

GTP Internet Commerce
Back to TopWhy aren't my emails being sent out to all my contacts?

There are several reasons why emails will not be sent to all of your subscribers:

  1. Some of your subscribers are now unsubscribed
  2. Not all email addresses are valid email addresses
  3. Not all emails could be delivered to the provided email addresses.
Go through your contact database and see if you can find any incorrect emails (like someguy@bigpond) and check how many people are in your 'Unsubscribed' category against how many emails that weren't sent out.

GTP Internet Commerce

Related Tutorials:

Misc.

Back to TopHow do I set up and manage my email account?

To set up your email client to receive GTP emails you'll need a few things.
Your incoming and outgoing server settings - incoming will be 'mail.gtp.com.au', outgoing settings for common ISPs can be found here
Username and password - your username will be your full GTP email (you@yourgtpwebsite.com.au) and your password.. well, you should know that!

For a tutorial on how to set up Outlook Express, Click Here.
For a tutorial on how to set up Outlook, Click Here.



Related Tutorials:

Back to TopHow do I take a 'screen shot'?

A screen shot is a picture of your screen saved into an image (that you can easily email or edit.)

To take one, press 'Print Screen' on your keyboard.

GTP Internet Commerce

Now a picture of your screen has been taken, but that's not enough.
Open an image editing program (such as MS Paint) and go Edit > Paste to paste the picture of your screen.

GTP Internet Commerce

Now save your image as a 'jpg' or 'jpeg'.

GTP Internet Commerce

Related Tutorials:



If you can't find the help you're looking for, please Contact Us.
 
 

Copyright © 1996 - 2008 GTP iCommerce Pty Ltd. All Rights Reserved.