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How to manage your company email accounts.

With GTP you can manage your own email accounts which means you can

1. Create email accounts
2. Delete email accounts
3. Change passwords
4. Set holiday messages
5. Set up automatic email forwards

You Need to Know Are You on the HAN email server or The PLESK email server

Han Email Server Management Login:  http://hosting.gtp.com.au/cgi-bin/qmailadmin/qmailadmin/

Plesk Email Server Management Login: https://www.yourdomain.com.au:8443/login.php3

E.g. if your domain name was smellycheese.com.au then access to your email management would be
https://www.smellycheese.com.au:8443/login.php3

Instructions for Managing Email Accounts Hosted on the HAN Server.

1. Please get your email admin password and watch this email administration tutorial  (Has Sound)

2. To see an alternative tutorial - please click here

The above instuctions are all in video format.

Instructions for Managing Email Accounts Hosted on the PLESK Server.

Logging Into Plesk Control Panel

1. Go to https://www.yourdomain.com:8443/
2. If there is a blank page or a security concern on the page you will need to click on the appropriate link to proceed through this. Your site may not have its own secure certificate and the console automatically tries to load a secure page. Just click on the link that ignores or accepts the fact that their is no security certificate to get to the login console.
3. To Login enter your username:********** and password:************
4. Once logged in you can manage your email accounts under the mail tab.

Adding and Editing Email Accounts

1. Click on "Mail Accounts" to see and edit existing email accounts or to add a new email account.
2. To edit an existing email account click on the email account itself to get to the options page for that email account.
3. To add an email account click on "Create Mail Account"

Create Email Account with PLESK system

On this page you will be able to enter in a mail account name and your passwords to apply.

1. Click on "Create Mail Account"
2. Enter in the new email account name in the box provided before the @domain.com.au
3. Enter in the passowrd in the "New password" and "Confirm Password" spaces.

NOTE: Make sure your write it down or make it something you can remember. You will need this password to be able to download your email.

1. Leave Button Lable Length blank
2. Leave other settings unchanged
3. Click Next
4. Switch Antivirus Preferencs to check "incoming and outgoing mail".
5. Switch on Spam Assiasin spam filtering by clicking checkbox. Leave score at 7 and word ****SPAM****. Keep Delete spam mail when it comes to mail box - UNTICKED.
6. Click Finish

Your email account is now created and you can set up your outlook/outlook express/entorage or other email software to download your emails.

Setting up an Email Forward to Another Email Address

• Click on the redirect icon when editing the chosen email address.

Instructions for Training Your Spam Filtering in Plesk

1. https://vsrv1.gtp.com.au:8443/login.php3
2. Login with your plesk username and password. You may need to request this from GTP
3. A Screen will load in
4. Click on "Mail Accounts" icon
5. A List of email accounts will appear
6. Click on the email account you wish to train for Spam Filtering
7. Click on the "Spam Filter" icon
8. Click on the "Training" Tab
9. A page will appear and hopefuly a list of email addresses which wil need to be marked as being SPAM and not spam.
10. Tick the checkbox next to items you believe are SPAM and then Click the "It's Spam!" icon
11. Also Tick items which are definitely not spam and click "It's not SPam" icon.
12. Do this for a few weeks from time to time

Instructions For Setting Up A White List

A white list is a set of email addresses that you want to allow to send emails to you. With a white list you can also set up generic emails that will not be flagged as SPAM

1. https://vsrv1.gtp.com.au:8443/login.php3
2. Login with your Plesk username and password. You may need to request this from GTP.
3. A Screen will load in.
4. Click on "Mail Accounts" icon.
5. A List of email accounts will appear.
6. Click on the email account you wish to train for Spam Filtering.
7. Click on the "Spam Filter" icon.
8. Click on the "White List" Tab.
9. A page will appear and hopefully a list of email addresses which you have already white listed.
10. Click on "Add Addresses" to add in more good email addresses.
11. A blank box will appear and you can enter in email addresses on each new line that are good.
12. You can also use wildcards so that *@gtp.com.au will allow all emails from anyone or any address at the gtp.com.au domain. Sometimes wildcards will allow spam email to get through as often spam email is sent by spoofing a legitimate domain name. This is something you just have to live with.
13. You can also import from a file which is great for getting in all your contacts in one go from Outlook. You will need to export your Outlook email addresses first and save as a text file

Instructions for Exporting Email Addresses from Outlook

In Outlook...

1. Click File
2. Import and Export
3. Export to a file
4. Comma Separated Values (Windows)
5. Locate the contacts folder in the list and click on this to highlight it
6. Click Next
7. Use the Browse button and select Desktop to save the exported file
8. Change the file name if you want
9. Click Next
10. Click Finish
11. The file will be exported
12. Go to your desktop
13. Find the file and double click on it and it shoudl open in excel (hope you have it)
14. Once in excel you will need to delete all columns except the ones containing email addresses
15. Delete all columns except the one containing the most email addresses
16. Now Sort by clicking on Data>>Sort and sor by appropriate column
17. Remove any rows with bad data
18. Save as "whitelist.csv"

Mass Importing White List in Plesk

Click on "Add Address" to White List from White List Tab, click on browse and browse for the whitelist.csv file.

Click OK at the bottom of the page and you should see all email addresses in the list.

It seems that it only takes a maximum of 100 email addresses or entries into the whitelist which is rather disappointing.

If you still encounter problems, please contact GTP for assistance on 1300 856 533 or email us at support@gtp.com.au

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